Rental or resale of second-hand vehicle, watch your data!
Four out of five users don’t take the time to delete their personal data when selling or returning their vehicle, even forgetting to cancel the synchronisation of contacts on their phone or erase the navigation system’s history.
80% of users unthinkingly pass on their personal information to complete strangers instead of resetting the onboard computer to factory configuration to delete their usage data.
A simple forgetfulness of 80% of the respondents
According to a survey carried out between December 2019 and February 2020 by Which? magazine, out of a panel of 14,000 people who recently sold their car, 80% of them did not bother to leave their personal data accessible in their old car.
More than half of the users, however, admit to having associated their smartphone with the infotainment equipment built into their old car, leaving behind their complete phone book, call history, home Wi-Fi access codes and SMS messages sent and received.
At a time when data protection is a major issue, it is surprising, yet understandable, that letting one’s own information slip away so easily is a surprising fact: once the phone is synchronized with the vehicle, no attention is paid to the daily transfer of information between the two, and many users even go so far as to forget that synchronization.
Connected applications also at fault
More and more manufacturers, if not all, are offering connected applications with the latest generation of vehicles.
Particularly present in electric vehicles, these applications can be used to manage certain functions (unlocking doors, heating or even location) and thus be able to act on the vehicle remotely.
If these applications are not out of sync, the seller could thus act on the vehicle he no longer owns, regardless of the new owner’s wishes. However, some users are unable to remove the synchronization of the applications from the vehicle sold, as these functions are still sometimes poorly designed at this level.
The Which? survey indicates that out of 1,893 owners of vehicles connected to an application, 50% had failed to remove the applications from the vehicle after it was sold.